Privacy policy
Last Updated: 20 August 2026
At Kevixo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
By using the Kevixo website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or place an order:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
Order Information
- Products purchased
- Order details
- Order history
- Return, replacement, and refund information
Device & Usage Information
- IP address
- Browser type
- Device type
- Website interaction and usage information
2. How We Collect Your Information
We may collect information:
- When you place an order
- When you contact our customer support
- When you create or use an account, where applicable
- Through cookies and similar technologies
- Through Shopify and other service providers used to operate our store
3. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and provide updates about your orders
- Contact you through WhatsApp, phone, or email regarding your order
- Process returns, replacements, and refunds
- Provide customer support
- Detect and prevent fraud or unauthorized activity
- Improve our website, products, and services
- Maintain business and transaction records
- Comply with applicable legal requirements
We do not sell or rent your personal information to third parties.
4. Communication
We may contact you using the information you provide through:
- Phone/SMS
These communications may include order confirmations, shipping updates, delivery information, customer support responses, and other service-related messages.
We do not use your personal information for promotional communications without appropriate consent where required.
5. Payment Information
Payments made through our website may be processed by authorized third-party payment service providers, including Cashfree and other payment methods made available at checkout.
Kevixo does not directly store your complete debit card, credit card, UPI, or banking credentials.
Payment providers process payment information according to their own security practices and applicable policies.
6. Sharing of Information
We may share limited information with trusted service providers when necessary to operate our business, including:
- Shopify for website hosting and store operations
- Payment processors for processing online payments
- Courier and logistics partners for order delivery
- Customer communication/support services
- Government or legal authorities when required by law
We only share information that is reasonably necessary for the relevant service.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember shopping cart items and preferences
- Understand website traffic and usage
- Improve website performance
- Improve your shopping experience
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill and manage orders
- Provide customer support
- Process returns, replacements, and refunds
- Maintain business and transaction records
- Comply with applicable legal requirements
- Prevent fraud and resolve disputes
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Withdraw consent for certain processing activities
To make a privacy-related request, please contact us using the details provided below.
11. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
12. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
Third-party websites and services may have their own privacy policies and terms. Kevixo is not responsible for the privacy practices of third-party websites that we do not control.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Business Name: Kevixo
Email: officialkevixo.in@gmail.com
WhatsApp: +91 74920 20990
Website: Kevixo.in
Please include relevant details so that we can properly assist you with your request.
Important
By continuing to use the Kevixo website, you acknowledge that you have read and understood this Privacy Policy.