Shipping policy
Last Updated: 20 August 2026
At Kevixo, we aim to process and deliver your orders safely and efficiently. Please read the following shipping policy for information about order processing, delivery timelines, shipping charges, and tracking.
1. Order Processing
Orders are processed within 24 hours.
Once your order is successfully placed and confirmed, we carefully check, pack, and prepare it for dispatch.
Orders may take slightly longer to process during weekends, public holidays, sales events, or periods of high order volume.
2. Delivery Time
After your order has been dispatched, the estimated delivery time is:
- Standard Delivery: 4–7 business days
- Remote or difficult-to-service locations: Delivery may take additional time.
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
3. Shipping Charges
We offer Free Shipping across India on eligible orders.
If any additional shipping charges apply to a particular order, the applicable amount will be clearly displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, where available.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
5. Delivery Attempts
Our courier partner will make delivery attempts at the address provided during checkout.
Please ensure that:
- Your name and address are correct.
- Your mobile number is active.
- Someone is available to receive the package when required.
If an order cannot be delivered because of an incorrect/incomplete address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.
6. Cash on Delivery (COD)
Cash on Delivery is available for eligible locations and orders.
For COD orders, customers are required to pay the applicable order amount at the time of delivery.
Availability of COD may depend on the delivery location and other applicable conditions.
7. Delayed or Undelivered Orders
Although we work with reliable courier partners, delivery delays can occasionally occur due to:
- Weather conditions
- Natural events
- Public holidays
- Courier/logistics issues
- High-demand periods
- Incorrect or incomplete delivery information
- Other circumstances beyond our control
If your order is significantly delayed, please contact our support team with your Order ID so we can assist you.
8. Wrong or Damaged Product
If you receive a wrong, damaged, defective, or incomplete product, please contact us within 24 hours of delivery.
Please provide your Order ID, clear photographs, and relevant videos/unboxing video where applicable so that our team can verify the issue.
For complete details, please refer to our Return & Refund Policy.
9. Address Changes
Please contact us as soon as possible if you need to correct your shipping address.
Once an order has been dispatched, we may not be able to change the delivery address.
10. Contact Us
For shipping-related questions or assistance, please contact us:
Email: officialkevixo.in@gmail.com
WhatsApp: +91 74920 20990
Website: Kevixo.in
Please include your Order ID when contacting us regarding an existing order.
Important
By placing an order with Kevixo, you acknowledge and agree to the shipping terms mentioned above.