Terms of service

Last Updated: 20 August 2026

Welcome to Kevixo. These Terms of Service govern your use of the Kevixo website and your purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing a product from Kevixo, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Use of Our Website

You agree to use the Kevixo website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any unlawful or fraudulent activity.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the security or normal operation of the website.
Submit false, misleading, or inaccurate information.
Use our website to distribute harmful, malicious, or unauthorized content.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
Minor differences in packaging, appearance, design, or specifications may occur.
Product availability may change without prior notice.
We reserve the right to correct errors or update product information when necessary.

3. Prices and Payments

All product prices displayed on the website are subject to change without prior notice.

We accept available payment methods displayed during checkout, which may include:

UPI
Credit/Debit Cards
Other supported online payment methods
Cash on Delivery (COD) for eligible orders and locations

Online payments are processed through our authorized payment service providers.

For COD orders, the applicable order amount must be paid at the time of delivery.

4. Orders

Placing an order on Kevixo constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

We reserve the right to refuse, hold, or cancel an order in certain circumstances, including:

Product unavailability
Incorrect or incomplete customer information
Pricing or product information errors
Suspected fraudulent or suspicious activity
Payment-related issues
Repeated failed delivery attempts
Other circumstances that may prevent us from fulfilling the order

If an order is cancelled after payment has been successfully received, any eligible refund will be processed according to our Return & Refund Policy.

5. Order Cancellation

Orders may be cancelled before they are shipped or processed for dispatch.

Once an order has been shipped, cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible with your Order ID.

6. Shipping and Delivery

Orders are processed within 24 hours.

Estimated delivery is generally 4–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to:

Weather conditions
Public holidays
Courier or logistics issues
High order volumes
Incorrect or incomplete address information
Other circumstances beyond our reasonable control

For complete details, please refer to our Shipping Policy.

7. Returns, Replacements and Refunds

Kevixo accepts eligible return or replacement requests for:

Wrong products
Damaged products
Defective products
Incomplete or missing items

Customers must report eligible issues within 24 hours of delivery.

Products that are used, misused, altered, or damaged due to customer negligence may not be eligible for return or replacement.

For complete eligibility requirements and refund procedures, please refer to our Return & Refund Policy.

8. Product Use and Customer Responsibility

Customers are responsible for using products according to the applicable instructions, warnings, and intended purpose.

Kevixo will not be responsible for damage resulting from:

Improper use
Misuse
Unauthorized modification
Improper storage
Failure to follow product instructions
Normal wear and tear

Where applicable, customers should carefully review the product information before use.

9. Third-Party Services

Our website may use third-party services, including:

Payment gateways
Shipping and courier providers
Analytics services
Shopify services
Other technology or service providers

Third-party services may have their own terms, conditions, and privacy policies. Kevixo is not responsible for the independent policies or practices of third-party service providers.

10. Intellectual Property

All content available on the Kevixo website, including but not limited to:

Logo and branding
Product images
Text and descriptions
Graphics
Videos
Website design
Icons and other visual elements

is owned by or licensed to Kevixo unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or use our content for commercial purposes without prior written permission.

11. Prohibited Activities

You agree not to use our website for:

Fraudulent or illegal activities
Fake or unauthorized orders
Payment fraud
Coupon or promotional offer abuse
Providing false customer information
Attempting to disrupt or damage our website
Scraping, copying, or reproducing website content without permission
Any activity that violates applicable laws or regulations

We reserve the right to cancel suspicious or fraudulent orders.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Kevixo shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our responsibility relating to a product or order will generally be limited to the value of the affected order, subject to applicable law and the terms of our policies.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and use customer information only as described in our Privacy Policy and for purposes necessary to operate our business, process orders, provide services, and communicate with customers.

14. Changes to These Terms

Kevixo reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated Last Updated date.

Your continued use of the website after changes are posted means that you accept the updated Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable jurisdiction of the courts in India.