Refund policy

Last updated: July 2026

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn (if applicable), with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at officialkevixo.in@gmail.com. Please note that returns will need to be sent to the return address provided by our customer support team after your return request has been approved.

If your return is accepted, we'll provide you with return instructions. Please do not send your item back without first contacting us, as unauthorized returns will not be accepted.

You can always contact us for any return-related questions at officialkevixo.in@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

The item is defective or damaged.
You received the wrong product.
The package arrived in poor condition.

Please share clear photos or videos of the issue within 48 hours of delivery so we can evaluate your request and provide the best possible solution.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

Personal care and hygiene products.
Customized or personalized products.
Gift cards.
Digital products or downloadable items.
Products marked as Final Sale or Non-Returnable.

We also cannot accept returns for products damaged due to misuse, improper handling, or normal wear and tear.

If you have any questions regarding your product's eligibility for return, please contact us before placing your order.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

If you need an exchange, please contact us at officialkevixo.in@gmail.com. Replacement is subject to product availability.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if your order qualifies under our Return Policy, you may request a return after delivery.

Refunds

We will notify you once we've received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 10 business days have passed since your refund was approved and you still haven't received it, please contact us at officialkevixo.in@gmail.com.