Refund policy

Last Updated: 20 August 2026

At Kevixo, we carefully inspect and pack every order before dispatch to ensure that you receive your products in good condition. However, if you receive a wrong, damaged, defective, or incomplete product, we are here to help.

Please read the following policy carefully before placing your order.

1. Return & Replacement Eligibility

We accept return or replacement requests only in the following situations:

  • You received a wrong product.

  • The product arrived damaged.

  • The product is defective or not functioning as described.

  • Your order is incomplete or missing an item.

Change of mind, personal preference, or simply not liking the product after delivery is not eligible for return or refund.

2. Reporting a Problem

If there is an issue with your order, you must contact us within 24 hours of delivery.

To process your request, please provide:

  • Order ID

  • Registered mobile number

  • Clear photos of the product

  • Clear photos of the packaging, if applicable

  • A short description of the issue

  • Unboxing video, if available

For certain damage, missing-item, or wrong-product claims, an unboxing video may be required for verification.

Requests submitted after the 24-hour reporting period may not be accepted.

3. Replacement Process

Once your claim is received, our team will review the provided information.

If the claim is approved:

  • We may arrange a replacement of the same product, subject to availability.

  • If the same product is unavailable, we may offer an alternative product of equivalent value or provide a refund/store credit, as applicable.

  • Replacement will be processed only after successful verification of the claim.

4. Refund Policy

Refunds are generally issued only when:

  • A replacement is not possible, or

  • We are unable to provide the ordered product due to availability or other applicable reasons.

Prepaid Orders

For eligible prepaid orders, the approved refund will be processed to the original payment method.

Cash on Delivery (COD) Orders

For eligible COD orders, the refund will be processed through UPI or bank transfer after successful verification.

Customers may be required to provide accurate UPI or bank account details for processing the refund.

5. Non-Returnable / Non-Refundable Situations

Returns or refunds will not be accepted in the following cases:

  • Customer simply does not like the product.

  • Change of mind after delivery.

  • Product has been used, altered, or misused.

  • Damage caused by improper handling or storage.

  • Normal wear and tear.

  • Product returned without prior approval from Kevixo.

  • Return request submitted after the applicable reporting period.

  • Missing accessories, parts, packaging, or other items due to customer handling.

  • Products damaged after delivery due to customer negligence.

6. Return Shipping

If the return/replacement claim is approved because of a wrong, damaged, defective, or incomplete order, Kevixo will determine the appropriate return or replacement shipping arrangement.

For claims that do not qualify under this policy, any return shipping arrangement, if offered, may be the customer's responsibility.

7. Order Cancellation

Orders can be cancelled before they are shipped/processed for dispatch.

Once an order has been shipped, cancellation may no longer be possible.

For cancellation requests, please contact our support team as soon as possible with your Order ID.

8. Refund Processing Time

Once a refund has been approved, it will normally be initiated within 7–10 business days, depending on the payment method and applicable banking/payment-provider processing times.

The actual time taken for the amount to appear in your account may vary depending on your bank or payment provider.

9. How to Contact Us

For return, replacement, refund, or order-related issues, please contact our support team with your Order ID.

Email: officialkevixo.in@gmail.com
Website: Kevixo.in

Please include “Return/Replacement Request – Order #[Order ID]” in the subject line of your email.

10. Important Note

Kevixo reserves the right to verify every return, replacement, and refund request before approving it.

A return or refund request does not automatically guarantee approval. Each request will be reviewed according to the conditions mentioned in this policy.